It is funny how some banks find it so easy to take your money when opening a new account but frustrate you when you want to close that same account.
Months ago, I signed up for internet banking with Stanbic bank and was told it would take 24 hours to activate but guess what, it took almost three days. Aden? I relocated from Ghana so was counting on doing some transactions online but my password failed to work hence I was left powerless.
A few days ago, I got back into the country and needed some quick cash at the airport but to my dismay my bank card refused to work. You know how embarrassing that is when you have a queue right behind you.
I headed straight to the Airport branch of Stanbic to withdraw the money and then close my savings account as I had relocated and had no need for it. I was able to do the former but was told the process of closing an account takes a while so I should come back the following day at noon to retrieve the remaining money in my account.
Being the diligent person that I am, I arrived punctually at Stanbic, waited fifteen minutes for a staff member who pretended to be so busy processing my request( which I felt should have been done the day before), only to be told I couldn’t close my account at that branch as I opened it at another branch. Can you imagine? Are they mad?
Why wasn’t I told this the day before? And why do some banking staff feel they are doing you a favour by serving you? ‘Massa’, if the job is frustrating you, quit. There are millions of people waiting to occupy your position in a microsecond.