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Bad Food, Bad service and High Prices – Avoid Ghanaian Restaurants in London This Valentine’s

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Our need to support almost everything Ghanaian or African has turned us into the acceptors of all things terrible and mediocre. I jump at the least opportunity to share my Ghanaian heritage with anybody especially non-Africans. A couple of my friends wanted to try a new cuisine and I was quick to suggest the delightful … Read more

Why Ghanaian Restaurants Abroad Do No Last | Culture of Non-Patronage or Extortionate Prices?

Waakye
Waakye

Most of my favourite Ghanaian restaurants and bars in London have closed down—they pop frequently and shut down just as they come up.

According to my colleague in New York, the story is the same out there: most Ghanaian restaurants, bars and clubs do not last—they seem to have an average life span of two years.

From afar, it’s is difficult to ascertain the cause of the many set ups and their predictable close downs—but as a customer, two factors come up as the possible candidates responsible for the non-sustainability of Ghanaian restaurants abroad.

They are: the low patronage by Ghanaians abroad and what seems like extortionate prices these restaurants charge. I understand these two factors are related—with the latter capable of giving rise to the former.

But let’s treat them as exclusive—meaning, the restaurant owners would blame their business failure on the fact that Ghanaians do not like to patronage their outfits, independently. And the Ghanaian customers will also perch the prices of the foods being sold by these restaurants with others, saying, they are extortionate.

In between the two groups of people, let’s share our opinions and experiences to establish who is at fault.

I’ve always had issues with waiting times when it comes to Ghanaian restaurants and I have in the past written about this. Mostly, the entire customer service makes you not want to come back—that’s if you don’t die waiting for over an hour for your order.

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Have Ghanaian Restaurants Heard Of Customer Service At All?

Waakye

I always spare the many Ghanaian women selling by the road side when they disregard the all-important ‘concept of customer service’. But if I make an effort to enter a restaurant, I expect to see a little bit of the principles of customer service being put into use…

I will not bother with the several so called ‘High Class’ restaurants in Ghana—-simply because they do not have any to learn from and they’ve no real competitors to keep them on their toes.

From waiters/waitress digging out their noses thinking you aren’t aware while serving your food/drink to paying more attention to the TV on the wall than the paying customer, I’ve come to accept that most Ghanaian Restaurant operators have not heard of customer service at all…

When was the last time you entered a Ghanaian restaurant and received a good customer service which you can even compare to the lousy service they slap our faces with at McDonalds?

I used to wonder why  Ghanaian restaurants in Europe and America do not last—-they pop up and vanish into thin air all the time.  After several visits to various Ghanaian restaurants, I think I know the answer.

Over the last year, I took it upon myself to try dishes from Mexico, Brazil, Turkey, Japan, India, Morocco, Jamaica and Poland. Dinning at restaurants operated by people of these countries confirmed my assertion; Ghanaian restaurant operators have not heard of customer service at all.

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