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Airtel Ghana

Is Airtel the Most Hated Network in Ghana? The Network Posted A Video of “Ampa #Wommerenie” Promo on Facebook And Folks Have Turned the Comment Box into Complaints And Insults

02/7/2017 9:19 pm
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Airtel Ghana

I don’t know how the folks who work at Airtel are able to sleep at night–and I wonder if they tell people they work at Airtel when they meet them.

Because, on social media, everything Airtel Ghana seems to attract insults and complaints–and pathetically, they have a customer service person replying to all the insults and complaints just on Facebook without anything really being done beyond that.

Airtel Ghana has introduced a new promo-“Ampa #Wommerenie” and posted a video of the promo on Facebook. Reasonably, the comments section should be used for discussions about the promo or the video but for Airtel, it’s the usual customer “wahala.”

Almost everyone commenting under the video is complaining or throwing insults in regards to how bad Airtel Ghana is–and how FAKE their promos are.

Under the video, Stephanie Nortey wrote “Awww, I have been using airtel for the part 5 years, anytime I buy airtime without using it they cost all my airtime, even they were doing that to my mum, i dont think if they r stealing me or cheating. So I av decided nt to buy airtime again I only use for bundles.”

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Airtel And Tigo In Talks For Super Merger To Take On MTN’s Hegemony

01/24/2017 2:08 pm
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Roshi Motman-Tigo Ghana CEO

Two of the biggest telecom companies in the country are reportedly in talks over a super merger that hope would challenge the hegemony of MTN Ghana.

The South African based telecom operator is undoubtedly the largest in the nation and all others are forced to be ‘the rest’ – and these two it seems are tired of that and want to bring some real competition to the market.

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Airtel Ghana Loses 70,000 Subscribers In One Month! Telecom Company Bleeding Users Due To Numerous Documented Yet Unaddressed Customer Complaints

07/13/2016 8:58 am
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Airtel Ghana
From CustomerDiscuss.Com
It pays to listen to those patronising your service, and for Airtel Ghana, the price of tone deafness is a near mass exodus.
The telecom giants have been bedevilled by massive complaints of their poor service, most of which customers themselves documented and which we published on CustomerDiscuss.Com as a means of raising awareness to these problems and for the company to address them. They did, in the form of a workshop for journalists that was nothing but a massive PR move, doing nothing to address the real complaints.

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Airtel Ghana is the Real Satan | How They F**ked Up My Job Interview (AUDIO)

06/13/2016 5:08 pm
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From CustomerDiscuss.Com
Another Airtel Ghana user, this time someone who says Airtel Ghana has told her she s a premier customer is extensively angry—-because, Airtel Ghana f**ked up her interview, a job she could have gotten easily.
And how did Airtel Ghana do this?
According to the complainer, for some months now, anytime someone tries to call her, mostly her phone says SWITCHED OFF when it’s on.
She has even called herself several times and it tells her the phone is off, when it’s on, and sitting in front of her.
A prospective employer called her three times to come for an interview, for a job she so much qualities for and had applied for, and they never could get through—-because, Airtel Ghana kept serving them with Phone Switched Off message.

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Following CustomerDiscuss.Com's Publication Airtel Ghana Blames Customers For Disappearing Credits And Not Them

05/15/2016 12:31 pm
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Airtel Ghana
Airtel Ghana

From CustomerDiscuss.Com
Airtel Ghana has hit back at claims from customers about their clandestine means of ‘stealing’ their credits by blaming the customers for not paying attention to their messages.
CustomerDiscuss.Com has for the past few days been inundated with complaints from users of the network for their sneaky way of getting credits off of them, and the company has held a media workshop where they supposedly ‘schooled’ the Ghanaian media on how their data services work.

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PUT THEM ON BLAST: Airtel Ghana Keeps Stealing My Credit & Their Customer Service is Absurdly Annoying With Their Robotism | One-Answer-For-All Complaints #putthemonblast

05/9/2016 6:11 pm
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Airtel Ghana
Airtel Ghana

From: CustomerDiscuss.Com (Visit Now)
There seems to be a widespread complaints that credits somehow vanish from customers of Airtel Ghana’s phone while they sleep or are busy eating. And unfortunately, when you place a call to Airtel over missing credits, you are served with one of their robotic messages.
According to A. Boateng, an Airtel customer, his life turned into hell when he mistakenly switched to Airtel Ghana–they incessantly stole his credits.
What even made it worse for him was the sort of customer service he received when he spent his precious time E-mailing and chasing Airtel Ghana over the credit thievery issue.
In fact, after reading the correspondence between Boateng and Airtel (below), you would perfectly understand his frustrations which were made worse by the fact that, he seems to have been served with a robotic; “We sincerely apologize for that” message.
Airtel Ghana couldn’t even mention his issue in their apology for him to feel as though a human being had indeed read his complaint. It looks like some just copied and pasted a reply to him.

Read Boateng’s Experience With Airtel’s Customer Service & the Spot the Robotism 

Message to Airtel (Unedited):
I tried the Airtel because a friend told me about a TOO MUCH promo that I checked here http://africa.airtel.com/wps/wcm/connect/AfricaRevamp/Ghana/Home/Personal/promotions/too-much.
With vodafone, I get something less for the 20 cedis package so decided to try the Airtel.
When I subscribed. I checked three days later when I had not made any call and I had no credit. At that point I decided to drop the SIM since that was the likely reason my friend stopped using it.
Just when I was about giving my friend’s rejected SIM back to him, a Recharge Cards vendor mentioned the 477 promo to me and convinced me to try it.
I recharged 20 Cedis and checked my credit immediately after that and my credit was less than nineteen cedis. I turned off my data and added two cedis. I then subscribed to the 477 promo chosing the AUTO-RENEWAL (option 2) option. With this , without using this phone to make voice calls I was hopping that I was going to enjoy the data for 20 days. It was not up to 20 days when I had the prompt that I did not have enough credit to enjoy that promo.
I recharged 10 cedis and subscribed to the promo and in three days I got the prompt that I did not have enough credit to enjoy that promo.

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Lifestyle-THE BIG QUESTION: Which Telecom Company In Ghana Is A BIG MESS?

06/26/2012 12:05 pm
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What a good topic to kick start the new GC’s Lifestyle column-THE BIG QUESTION…
I am yet to meet a Ghanaian who has not been ripped off by one of the many telecommunication companies in Ghana in a way of bad/poor service.
One basic expectation of any consumer is to get his/her money worth. However, when it comes to our part of the world, no matter how much of a demand you make, you are still likely to be given less value for your hard earned cash.
A sector which champions this disproportionate relationship between what they offer and what consumers pay is telecommunication. Most of the networks in Ghana are a mess…
You do not have to be with them to know how poor they are with their services. Their customers will easily give you the vibe from their facial expressions and unending complaints.
If the phone of every person you try to reach is not SWITCHED OFF, then all the people you are calling are busy on their phones.

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