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Put Them On Blast

PUT THEM ON BLAST: Airtel Ghana Keeps Stealing My Credit & Their Customer Service is Absurdly Annoying With Their Robotism | One-Answer-For-All Complaints #putthemonblast

05/9/2016 6:11 pm
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Airtel Ghana
Airtel Ghana

From: CustomerDiscuss.Com (Visit Now)
There seems to be a widespread complaints that credits somehow vanish from customers of Airtel Ghana’s phone while they sleep or are busy eating. And unfortunately, when you place a call to Airtel over missing credits, you are served with one of their robotic messages.
According to A. Boateng, an Airtel customer, his life turned into hell when he mistakenly switched to Airtel Ghana–they incessantly stole his credits.
What even made it worse for him was the sort of customer service he received when he spent his precious time E-mailing and chasing Airtel Ghana over the credit thievery issue.
In fact, after reading the correspondence between Boateng and Airtel (below), you would perfectly understand his frustrations which were made worse by the fact that, he seems to have been served with a robotic; “We sincerely apologize for that” message.
Airtel Ghana couldn’t even mention his issue in their apology for him to feel as though a human being had indeed read his complaint. It looks like some just copied and pasted a reply to him.

Read Boateng’s Experience With Airtel’s Customer Service & the Spot the Robotism 

Message to Airtel (Unedited):
I tried the Airtel because a friend told me about a TOO MUCH promo that I checked here http://africa.airtel.com/wps/wcm/connect/AfricaRevamp/Ghana/Home/Personal/promotions/too-much.
With vodafone, I get something less for the 20 cedis package so decided to try the Airtel.
When I subscribed. I checked three days later when I had not made any call and I had no credit. At that point I decided to drop the SIM since that was the likely reason my friend stopped using it.
Just when I was about giving my friend’s rejected SIM back to him, a Recharge Cards vendor mentioned the 477 promo to me and convinced me to try it.
I recharged 20 Cedis and checked my credit immediately after that and my credit was less than nineteen cedis. I turned off my data and added two cedis. I then subscribed to the 477 promo chosing the AUTO-RENEWAL (option 2) option. With this , without using this phone to make voice calls I was hopping that I was going to enjoy the data for 20 days. It was not up to 20 days when I had the prompt that I did not have enough credit to enjoy that promo.
I recharged 10 cedis and subscribed to the promo and in three days I got the prompt that I did not have enough credit to enjoy that promo.

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PUT THEM ON BLAST: Eddy’s Pizza—It Took Over 3 Hours for Our Ordered Pizza to Arrive & Rudely They Didn’t Even Care #putthemonblast

05/9/2016 12:10 pm
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Eddy's Pizza
Eddy’s Pizza

From: CustomerDiscuss.Com (Visit Now)
Imagine having to wait in a restaurant for your food, and in this case just a mere pizza for over 3 hours—and then on top being disrespected by the workers.
The above summarizes the experience of Mary who took her folks to Eddy’s Pizza at Tema for Mother’s Day.
Apparently, it was not a case in isolation because she had witnessed another customer angry over about 2 hours wait.
For a mere Pizza, it does seem someone is really taking the piss at Eddy’s Pizza.

Read Mary’s recount of her dissatisfying experience at Eddy’s Pizza below…

Hello Chris-Vincent,
I am writing this to complain about Eddy’s Pizza.I know is about Corporate Ghana but i will like you to help me check this pizza joint, who do not care bout their customers because they think they make the best pizza.
Yesterday that was the mother’s day my twin sister and I won a prize at church to take our mother out for pizza at Eddy’s pizza Tema inside the Giaan Towers. We got there about 10 minutes to 2. When we got there we saw a lady coming out, ranting and insulting them, the little I heard was she has been here for almost 2 hours and no one seems to care about her order.

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PUT THEM ON BLAST: Customers Say 'Freddies Corner Has Become A Rogue Business' | Don't Buy From Them Or Ever Take Your Gadget to Them for Repairs Or Else…#puthemonblast

05/8/2016 12:28 pm
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Freddies Corner
Freddies Corner

From the below account by a woman who received an appalling service from the over hyped and much advertised-Freddies Corner, plus the many comments of customers who have one way or the other experienced extreme dissatisfying and sometimes scamming service from the outlet, it does seem to us that Freddies Corner has gone rogue.
And therefore, if you don’t like to take unnecessary risk with your money or electrical gadgets, stay away from them as far as you can—unless, they decide to change.
Read Ms Nana’s account below & check out the appalling experience of several others too…
Hello Chris-Vincent,
I am truly appreciative of the initiative that you have started. Its about time we put our corporate institutions to the sword and hold them accountable for their actions and if possible make their brands less attractive and compel them to change for the better or lose customers.
My unfortunate experience came at the hands of Freddies Corner. I thought they were a credible bunch considering that they had a lot of adverts running on the various radio and television stations. That thought has since been debunked and I now consider Freddies corner a hub of thievery and I am trying hard to get people to see them for what they really are: con artists and thieves.
What is the difference between successful and unsuccessful companies? More often than not, it usually comes down to the smallest and most basic things. The successful companies create important core values and abide by them. All employees and members of these companies abide by these core values and do their best to live by them.
Does this mean that, unsuccessful businesses and companies do not have core values? Some do and others don’t. Those that do are not able to abide by them entirely.
How many times have we not heard of companies that started well and once they grew big enough, failed miserably? Sometimes, it is usually as a result of these companies not following and improving on the values that got them there in the first place.
In modern times, customer service and satisfaction are fundamental values that companies pay attention to. The big entities such as Apple, Google, Microsoft, Samsung and Dell, amongst others, make customer service and customer satisfaction a key priority in their business models. They know that without the customers, there is no business and if there is no business, then there are no revenues then they might as well shut down because they will not be able to cover their costs.

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PUT THEM ON BLAST: Why is Airtel Ghana Not Informing Customers When Bundle is Exhausted & Automatically Switches You to PAY As You Go to ‘STEAL’ All Your Credit? #putthemonblast

05/7/2016 3:36 pm
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Airtel1
From the below E-mail and exchanges between a young man and Airtel Ghana, it seems Airtel Ghana is intentionally ‘stealing’ from its customers—this is being done cunningly such that the customer uses his credit unknowingly, thinking he or she is on a damn bundle.
Reasonably, if you subscribe to a bundle and it finishes or before it finishes, Airtel Ghana or whatever network you are on is supposed to alert you via a text message that your bundle is about to finish or it’s exhausted.
But in the case of this person which could be the experience of many other Ghanaians, Airtel Ghana did not tell him his bundle is finished and while he thought he was using his bundle, it turned out that he was using his newly loaded credit—which obviously is expensive.
Here, it’s obvious Airtel Ghana would benefit from such a cunning enterprise; you are forced to use credits that you would not reasonable use thinking it’s in place and you are on a bundle.

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PUT THEM ON BLAST: We’ve Declared War At Corporate & Government Ghana | These People Are Unsympathetically Taking the Piss Out of Ghanaians #putthemonblast

05/7/2016 10:32 am
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complaints-button
A great idea came through yesterday following a friend’s frustration with two of Ghana’s biggest internet providers—who continue to dish out crap services.
Customer service in Ghana is the crappiest I have ever come across; as if Ghanaians use mango leaves to pay for services. The broadband never works, the electricity is never on, the water never flows—and the waitress can keep you waiting for your food until hunger kills your buds.
The real pain is, you have no alternative to turn to—because, like a gang of fools, they are all the same.
If you think MTN steals your call credit, just try Tigo and see the frustration—and if you think Vodafone is a hell pit, take a trip to the quarters of Airtel and see what you will be served.
Almost every service and product delivering company in Ghana has it butt in the faces of customers, farting uncontrollability because the customer cannot really do anything. Mostly, if you quietly complain, they do nothing and if you are unlucky, they tell you to go f**k off.

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