Customers of British Airways who flew from London to Accra were left infuriated after they arrived without their luggage.
Due to unforeseen circumstances, the passengers discovered after landing that their luggage had not made the trip with them.
That sparked a commotion at the airport with the passengers confronting the staff of the airline.
Ghanaians on the flight were particularly unhappy and attacked British airways.
One person wrote: “British_airways Has Never Treated Ghanaian Passengers From The UK Right, From Giving Us The Worst Terminals To Travel From Which Requires Passengers To Walk Over 20 Minute To Their Boarding Flight. Awful Food Served On Flight & To Make Matters Worse Misplace Luggage’s Of Passengers Who Go Through All This After Paying Good Money For Their Flights & Services,”
Watch the video below…
In their replies, social media users said the issue probably stemmed from an issue with the baggage handling system at Heathrow due to a blackout of some Microsoft software.