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From the newest E-mail (below) we received from Madeeba in relation to South African Airways’ passengers items thievery following CustomerDiscuss.Com and GhanaCelebrities.Com’s senior writer-Kwame Hagan’s recent incident with the same airline where items were stolen from his luggage—it does seem this has been going on with South African Airways for many years and many passengers have suffered in the hands of the airline.
According Madeeba who wrote in to share her experience with our readers, she lost items worth over $1000 and when she made a claim, she was told South African Airways would only pay out $100—what an insult.
This she says happened in 2008—and to have passengers still reporting of rampant items thievery in 2016, that should tell you how little the airline is doing to fix this issue.
The shocking part of Madeeba’s story is that, the items were stolen from a bag that was put in the plane’s cabin—so this doesn’t even seem to be a case of bag handlers stealing from passengers’s bags but inside the plane job, perhaps, an air hostess…
Read Madeeba’s E-mail in Which She Shares Her Experience Below…
Hello Chris,
I had a similar experience with south Africa Airways, in 2008.  I flew their airline for a week vacation in South Africa with my boyfriend, when we boarded the flight on our return, we were advised by the air hostess to give them our hand luggage for them to put in the cabin.
When we arrived in Ghana, they had opened our bags and stolen my camera and stole my boyfriend’s camera and his white gold chain set worth a $1000 then, when he contacted their office here in Ghana  they said they could only give him $100 .
They are a bunch of thieves believe me….

Response from South African Airways to ‘CustomerDiscuss.Com’ team
We are waiting to see if they will have anything reasonable to say to this…
About CustomerDiscuss.Com:
Customer service in Ghana and most parts of Africa is the crappiest we’ve ever come across; as if Ghanaians or Africans use mango leaves to pay for services. The broadband never works, the electricity is never on, the water never flows—and the waitress can keep you waiting for your food until hunger kills your buds.
The real pain is, you have no alternative to turn to—because, like a gang of fools, they are all the same.
Almost every service and product delivering company in Africa has it butt in the faces of customers, farting uncontrollably because the customer cannot really do anything.  Mostly, if you quietly complain, they do nothing and if you are unlucky, they tell you to go f**k off.
Consumers have no voice, not even individual voices—let alone a collective one to force any sort of change.
So we’ve started this website-CustomerDiscuss.Com, supported by GhanaCelebrities.Com and other platforms, dedicated to corporate and public Africa, especially Ghana—-it’s time we shame some of these companies, tear down their lousy services, help them to lose customers and force them to do what’s right.
If you have a complaint about your telecom company, internet provider, a restaurant, your bank or even your church, shoot an email to us via; [email protected] or call/whatsapp 00447961817712.
When you go to a restaurant and you are served in a broken plate or on a dirty table, just take some photos and send them to us with the needed details.
Together, we can get these people to be accountable and importantly, do what’s expected of them.
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